FAQ:

Can the length of the flexible arm be changed?

Yes. It's possible to add or remove sections of the arm. Removal can often be accomplished by bending the arm in the middle and then doing so again for the number of sections you want to remove. Additional sections can be ordered from RSI in groups of four. We also have tools available to assist with the removal and addition of sections. See Tools & Parts for more information or to order.

Do I have to worry if the OrthoMark calibration tool gets wet?

No. All hardware is made with stainless steel including the ball and the rest is plastic. The flexible arm is actually designed to be a flexible hose for liquids in the tool and dye market.

If the OrthoMark tool is having problems and I don’t want to deal with it, can I send it in for repairs?

Yes. For a flat fee of $50.00 plus shipping costs the unit can be shipped to RSI and refurbished.

What if the OrthoMark tool has a problem during warranty?

You can contact us via email at the address above or call 510-727-0261 from 8:30 AM to 5:00 PM Pacific time. We will provide technical support and repair services as needed.

Why is the device using a ball at the end instead of some other lead rule?

The ball is an exact 25.4 mm (1 inch) and is the exact size from all angles. If the ball is properly situated at bone level, software applications will be able to use the sphere as a calibration marker to “know” what the size of other components at that plane.

Can I order a custom sized ball?

Yes, we will be happy to take orders for a custom sized ball. Call or email us for a quote.